Privacy Policy

Last Updated: 16 June 2026

At The Nature Gardener, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our gardening, landscaping, and maintenance services, visit our website, or interact with us.

For the purpose of UK data protection law, the data controller is The Nature Gardener.

1. The Personal Data We Collect

We may collect, store, and use the following types of personal information:

  • Identity Data: First name and last name.

  • Contact Data: Service/property address, billing address, email address, and telephone numbers.

  • Financial Data: Bank account and payment details (processed securely via our payment providers).

  • Transaction Data: Details about payments to and from you, and details of services you have purchased from us.

  • Property Data: Information about your garden, access requirements, gate codes, presence of pets, and photographs of your garden (before/after shots for portfolio use, with your consent).

  • Technical Data: Internet Protocol (IP) address, browser type, and cookie data when you visit our website.

2. How and Why We Use Your Personal Data

Under the UK GDPR, we must have a "lawful basis" for processing your data. We use your data for the following reasons:

To register you as a new customer, provide quotes, and arrange site visits.

Type of data: Identity, Contact, Property
Lawful basis: Contractual Necessity (To take steps prior to entering a contract)

To perform our gardening services and manage payments

Type of data: Identity, Contact, Financial, Transaction
Lawful basis: Contractual Necessity (To perform our contract with you)

To collect and recover money owed to us

Type of data: Identity, Contact, Transaction
Lawful basis: Legitimate Interests (To recover debts due to us)

To send you service updates, weather delays, or respond to queries

Type of data: Identity, Contact
Lawful basis: Legitimate Interests (To keep you informed and manage our relationship)

To share before/after photos of your garden on social media/website

Type of data: Property, Image
Lawful basis: Consent (Which you can withdraw at any time)

To maintain website functionality and track analytics

Type of data: Technical
Lawful basis: Legitimate Interests / Consent (Where non-essential cookies are used)

3. Data Retention: How Long We Keep Your Data

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for 6 years after they cease being customers for tax and legal purposes.

4. Sharing Your Personal Data

We do not sell your data. We may share your personal data with trusted third parties strictly necessary to run our business:

  • Subcontractors or assistant gardeners who assist us in delivering your service.

  • Service providers acting as processors who provide IT, website hosting, scheduling software, and administration services.

  • Payment gateways to securely process your invoices.

  • Professional advisers including lawyers, bankers, auditors, and insurers.

  • HMRC or other regulatory authorities based in the UK if required by law.

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

5. Your Legal Rights

Under UK data protection laws, you have rights including:

  • Right of access: You can ask for copies of your personal data. We will conduct a reasonable and proportionate search to fulfill your request.

  • Right to rectification: You can ask us to correct inaccurate information.

  • Right to erasure: You can ask us to delete your data in certain circumstances.

  • Right to object/restrict processing: You can object to us processing your data under certain conditions.

  • Right to data portability: You can ask that we transfer your data to another organisation.

6. Internal Complaints Procedure

If you have a concern or complaint about how we handle your personal data, you have a statutory right to lodge a formal complaint directly with us.

  • To make a complaint, please email us at thenaturegardener@gmail.com.

  • We will acknowledge your complaint within 30 days of receipt.

  • We will investigate your concern without undue delay and keep you informed of our progress and the final outcome.

If you remain unsatisfied with our response, you have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

7. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at: